1. Who We Are

ApplianceRescueNow.com ("we," "us," or "our") is an online referral service that connects homeowners and renters with local appliance repair professionals. We are operated by Tryval Media, Denver, CO. We do not perform appliance repair services ourselves; we connect consumers with independent third-party appliance repair technicians and service providers.

For questions about this Privacy Policy, contact us at hello@appliancerescuenow.com or by calling 800-000-0000.

2. Information We Collect

When you request an appliance repair quote or use our referral service, we may collect the following categories of information:

• Contact Information: Your name, email address, phone number, and mailing or service address.
• Appliance Details: The type of appliance (refrigerator, washer, dryer, dishwasher, oven, etc.), brand, model, age, and description of the issue.
• Property Information: Whether you own or rent, property type, and information needed to match you with qualified technicians in your area.
• Device & Technical Data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps collected automatically via cookies and similar technologies.
• Communications: Any messages, feedback, or correspondence you send to us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To match you with licensed and vetted appliance repair technicians and service providers in your area.
• To transmit your service request information to our network of appliance repair partners who may contact you with quotes and availability.
• To communicate with you via phone, text (SMS), or email about your service request, follow-ups, and promotions.
• To improve our referral service, website functionality, and user experience.
• To comply with applicable laws, regulations, and legal obligations.
• To detect, prevent, and address fraud, abuse, or other harmful activity.
• To analyze usage trends and measure the performance of our service.

4. Sharing Your Information

We share your information in the following circumstances:

• Appliance Repair Partners: We share your name, contact details, address, and appliance information with appliance repair technicians and service companies in our network so they can contact you with quotes and service options.
• Marketing Partners: We may share your information with third-party marketing partners who may offer you related home services. By submitting your information, you consent to being contacted by these partners.
• Service Providers: We use third-party vendors to help operate our website, send communications, analyze data, and process information on our behalf. These vendors are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or to protect our rights, users, or the public.
• Business Transfers: If ApplianceRescueNow.com is acquired, merged, or otherwise transferred, your information may be transferred as part of that transaction.

We do not sell your personal information to data brokers or unrelated third parties for their own independent marketing without your consent. However, sharing with our appliance repair partner network as described above is central to our referral service.

5. TCPA Consent & Communication Preferences

By submitting a service request on ApplianceRescueNow.com, you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA) to receive:

• Automated or pre-recorded telemarketing calls to the phone number you provide.
• Text messages (SMS/MMS), including automated marketing texts, to the phone number you provide.
• Email communications regarding your service request and related home appliance offers.

You acknowledge that consent is not a condition of purchasing any goods or services. Standard message and data rates may apply. You may opt out of text messages at any time by replying STOP. To opt out of email communications, use the unsubscribe link in any email we send. To opt out of phone calls, contact us at hello@appliancerescuenow.com.

6. Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve our service. These technologies help us:

• Remember your preferences and information during your session.
• Understand how visitors navigate and use our website.
• Measure the effectiveness of our advertising campaigns.
• Deliver relevant advertisements on third-party platforms.

We may use third-party analytics and advertising services such as Google Analytics, Meta Pixel, and others. These services may collect information about your online activity across different websites and applications. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmitted through our website, restricted internal access to personal data, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide your information at your own risk.

8. Your Rights & Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Opt-Out of Sale: California residents have the right to opt out of the "sale" of their personal information as defined under the CCPA. See our Do Not Sell My Personal Information page.
• Non-Discrimination: We will not discriminate against you for exercising any privacy rights.

To exercise any of these rights, please contact us at hello@appliancerescuenow.com or call 800-000-0000. We will respond to verified requests within the timeframe required by applicable law.

9. Children's Privacy

ApplianceRescueNow.com is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@appliancerescuenow.com and we will take prompt steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of ApplianceRescueNow.com after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: hello@appliancerescuenow.com
• Phone: 800-000-0000
• Operator: Tryval Media, Denver, CO
• Website: ApplianceRescueNow.com